Online courses · Averra Education
AI Chatbots and Call Centers for Customer Service
Design, launch and supervise AI that talks to your customers
Design, launch and supervise AI that talks to your customers. SFI · Lina Al-Zahrani. 2 modules · 5 lessons · 21 min · Intermediate.
<p>For customer service, operations and IT teams. How AI chatbots and AI call center agents work, which requests they should handle and which they must hand to a person, how to write their knowledge base, and how to measure and improve them after launch.</p>
What you will learn
- Explain how AI chatbots and voice agents answer customers
- Decide which requests the AI handles and which go to a person
- Build and maintain the knowledge the AI answers from
- Measure quality after launch
Course content
- How it works
- Running it well
Instructor: Lina Al-Zahrani